Man With Van London Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van London provides removal, delivery, and transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are intended to create a clear, fair, and practical agreement between the customer and the service provider, covering the booking process, payment, cancellations, liability, waste handling, and other essential matters.

For the purposes of these terms, references to ???we,??� ???us,??� and ???our??� mean the service provider operating under the trading name Man With Van London. References to ???you??� and ???your??� mean the customer or any person acting on the customer???s behalf. These terms apply whether the service is booked for domestic moving, student transport, small office relocation, furniture delivery, collection of bulky items, or another similar van-based service.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. If any part of these terms is unclear, you should ask for clarification before the service starts. No variation to these terms will be binding unless agreed in writing by us. Any oral statements, promotional material, or estimates are subject to these terms unless expressly stated otherwise.

1. Booking Process

A booking with Man With Van London is usually made by providing the details of the job, including the collection and delivery addresses, the type and volume of items, access conditions, preferred date and time, and any special handling requirements. We may rely on the information you provide when preparing a quotation. If the information later proves inaccurate or incomplete, we reserve the right to revise the price, timing, or service arrangement accordingly.

Once a quotation is accepted, the booking will only be confirmed when we have received the required deposit or written confirmation from you, where applicable. A booking reference, confirmation message, or written acceptance may be used to record the agreement. Please check the confirmation carefully and notify us promptly of any errors. It is your responsibility to ensure that the date, time, addresses, contact details, and service description are correct.

We may refuse or cancel a booking if the job is unsafe, unlawful, materially different from the information supplied, or outside the scope of our available vehicles and equipment. We may also require photographs, item lists, or additional information before confirming a booking. If a survey is needed, any estimate given before that survey is provisional and may be adjusted after further details are known.

2. Pricing and Payments

All prices are based on the details provided at the time of booking and may be calculated by reference to hourly rates, fixed rates, mileage, waiting time, access difficulty, number of crew required, and any additional services requested. Unless otherwise stated, quotations are exclusive of extraordinary costs such as parking penalties, congestion-related charges, road tolls, or charges resulting from changed instructions. Any such costs may be added to the final invoice where reasonably incurred in carrying out the service.

Payment terms may vary depending on the nature of the job. In many cases, full or partial payment may be required in advance, with the balance due on completion. We may accept payment by bank transfer, card, or another agreed method. If payment is made by a third party, you remain responsible for ensuring that funds are received in full. Any bank charges, foreign exchange costs, or payment processor fees imposed by your chosen method are your responsibility unless we agree otherwise in writing.

If payment is not made when due, we may suspend or stop the service, retain goods to the extent permitted by law, or charge reasonable interest and recovery costs on overdue sums. Any discount, promotional price, or special rate is offered at our discretion and may be withdrawn if the booking is changed or if the customer???s conduct materially affects the job. We reserve the right to amend a quotation if the actual service differs from the original scope.

3. Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking by giving notice as early as possible. Cancellations made with sufficient notice may avoid all or part of the charge, depending on the amount of preparation already undertaken. If a booking is cancelled at short notice, after the vehicle has been dispatched, or once work has started, we may charge a cancellation fee or the full quoted amount where that is reasonable in the circumstances. Any deposit paid may be retained to cover administration, reserved time, and lost availability.

Where a customer requests a change to the date, time, route, item list, or scope of work, we will try to accommodate the request, but we cannot guarantee availability. Rescheduling may affect the price. If we arrive at the agreed time and are unable to complete the job because access is blocked, the customer is absent, items are not ready, or instructions are incomplete, waiting charges may apply and the service may be treated as a late cancellation or failed attendance.

We will use reasonable efforts to arrive within any estimated time window, but all times are approximate unless expressly guaranteed in writing. Traffic, weather, road closures, vehicle breakdown, loading restrictions, and other events outside our reasonable control may cause delay. We are not liable for losses arising from such delay to the extent permitted by law, although we will act reasonably and keep the customer informed where practical.

4. Customer Responsibilities

You are responsible for ensuring that the goods to be moved are suitable for transport by a man and van service and that they are properly packed, protected, and marked where necessary. Fragile, valuable, or awkward items should be brought to our attention in advance. Unless otherwise agreed, we do not provide specialist packing materials, dismantling services, or installation services. If such services are requested, they will be charged as additional work.

You must ensure that the collection and delivery locations are accessible, legal for stopping, and safe for our vehicle and staff. Any parking permits, loading permissions, building access arrangements, lift reservations, or keys required for the job must be arranged by you unless we expressly agree to handle them. If our team is delayed or unable to proceed because these arrangements were not made, additional charges may apply.

It is your responsibility to remove, secure, or disclose any hazardous, prohibited, or restricted items. We may refuse to carry items that are dangerous, illegal, likely to damage other goods, or likely to breach transport or waste laws. You must not include cash, jewellery, passports, personal documents, or irreplaceable items unless you have expressly notified us and we have agreed to carry them. We recommend that you keep valuable items with you at all times.

5. Liability and Claims

We will exercise reasonable care and skill in providing the service. However, except where liability cannot lawfully be excluded, we are not liable for loss or damage caused by: inaccurate information supplied by the customer; inadequate packing by the customer; inherent weakness or pre-existing damage in the goods; normal wear and tear; or events outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If loss or damage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable period after delivery or completion of the service. Where possible, you should inspect items on delivery and note any concerns immediately. Claims may require photographs, proof of value, and evidence of pre-existing condition. We may choose to repair, replace, or compensate for proven loss or damage up to the extent of our legal responsibility and subject to any applicable limitations.

Our total liability for any claim arising out of a booking, whether in contract, tort, negligence, or otherwise, shall be limited to the value of the particular service supplied or the amount recoverable under any relevant insurance policy, whichever is lower, unless a different limit is required by law. We will not be responsible for indirect or consequential loss, including loss of profit, loss of business, loss of goodwill, or missed deadlines, except where such exclusion is unlawful.

6. Waste, Disposal, and Regulatory Compliance

Where the service includes the removal, transport, or disposal of unwanted items, both parties must comply with applicable UK waste regulations. We do not operate as a waste facility unless expressly stated. If goods are removed for disposal, you must clearly identify what is waste and what is to be retained. You must not knowingly hand over controlled waste, hazardous waste, electrical waste, chemicals, or other regulated materials without prior agreement and lawful arrangements.

If we agree to collect waste, you confirm that you are entitled to dispose of it and that the waste transfer is lawful. We may require details of the waste type, origin, and destination, and we may refuse any load that would place us in breach of environmental or transport requirements. Any customer who misdescribes waste, conceals prohibited material, or requests unlawful disposal will be solely responsible for resulting losses, fines, clean-up costs, and enforcement action to the fullest extent permitted by law.

Where necessary, we may issue or request waste transfer documentation, and you agree to provide accurate information for that purpose. We may also separate, sort, or refuse certain items where required by law or operational safety. The customer remains responsible for ensuring that any items disposed of are not subject to special controls unless they have been declared and accepted in advance. The removal of waste does not imply that we accept responsibility for the legality of undisclosed items.

7. Insurance, Goods in Transit, and Risk

Risk in the goods may pass at different stages depending on the nature of the service and the instructions provided. Unless otherwise agreed, the customer retains risk in the goods until they are safely loaded and accepted for transport, and again after delivery and unloading. You should arrange your own insurance where the value, fragility, or significance of the goods exceeds the level of cover appropriate to a standard move.

We may hold insurance that covers certain risks associated with transport and handling, but cover may be subject to exclusions, excesses, and conditions. Any insurance protection will not apply where damage results from insufficient packaging, concealed defects, illegal items, or the customer???s failure to follow instructions. If you require a higher level of cover, you should request this before the service begins and obtain written confirmation of what is included.

We may take reasonable steps to protect goods during loading, transport, and unloading, but we are not responsible for pre-existing faults, assembly weaknesses, or items that are not fit for carriage. It is your responsibility to ensure that items are dismantled or secured where necessary. Heavy or bulky items may require additional labour, and we may stop work if we believe a lift or move is unsafe.

8. General Provisions and Governing Law

If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. We may assign or subcontract all or part of the service where reasonably necessary, provided that this does not materially reduce the standard of service promised to you.

These terms, together with the booking confirmation and any written quotation accepted by you, form the entire agreement between the parties in relation to the service. Any reference to a statute or regulation includes that law as amended, replaced, or re-enacted from time to time. Headings are for convenience only and do not affect interpretation. Words in the singular include the plural where the context requires.

Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using the services of Man With Van London, you agree that any claim or dispute will be handled under this legal framework.